Returns & Exchanges

If you are dissatisfied with your order you may return the purchased product within 14 days of receiving the merchandise. Returned items must have all labels intact and not have been worn.

For orders placed in countries outside of Italy

For countries outside of Italy, the return or exchange is totally the responsibility of the customer. For this reason, the customer may use the courier that he/she deems most appropriate.

Ship to:

Barone Firenze s.r.l
Via Galileo Galilei 43
50013 Campi Bisenzio (FI)

To initiate a return, you may contact us at customer.service@baronefirenze.it. If the return is accepted, we will send you instructions on how and where to send the package. Items returned without first requesting a return will not be accepted. If you have any questions about the return, you can always contact us at: customer.service@baronefirenze.it

Once we have received your return and verified that all requirements have been met, you will receive an email confirming that the return has been accepted, with your order number, the refund amount and the refund date. If you paid by credit or debit card, the time it takes for the refund to appear depends on your card issuer. If you paid via PayPal or bank transfer, the amount will be refunded to the original account. The refund covers the price of the returned product as shown on the invoice, less shipping costs and any customs duties and import charges, where applicable.

EXCHANGE POLICY

If you have received the item and would like to make a return with size/item exchange the first return shipping is at your expense, the second return shipping is free of charge.

• Please send us an email to customer.service@baronefirenze.it stating the order number, reason for return, and the size or item change requested so we can prepare the item;
• Re-pack the item, undamaged, with its labels and tape it shut.
• Ship to Barone Firenze s.r.l, Via Galileo Galilei 43, 50013 Campi Bisenzio (FI)
• The exchange, once the package is returned to the premises and checked, will be handled as a new order according to the standard fulfillment times relative to the destination country.